Frequently Asked Questions

Do you repair phone screens?

We can replace screens for mobile devices including phones, tablets and laptops for most common models. For some phone models, we’re able to offer a cheaper option if you’re on a budget. We’ll explain this when you enquire. All repairs are backed by a warranty of between 1 and 6 months.

Do you fix liquid damaged devices?

We offer a clean-up service to get your device working. Due to the effects of various liquids on circuit boards, we can’t offer a warranty.

Do you fix tablets?

We can repair a range of faults with your Apple iPad, Samsung Tab or a number of other tablet models. Request a quote now.

Do you use original OEM replacement parts??

We always use original OEM parts where possible. Sometimes, sourcing original parts isn’t possible so we’ll use the next best alternative. All repairs are backed by a guarantee. Rest assured that we’ll never jeopardise your device’s repair by using cheaper, low quality parts. If you have concerns, contact us and we’ll be happy to address them.

Why don't you list your repair prices on your website?

We review our prices regularly in response to changes in costs in order to offer you the best value of money and to remain competitive. Additionally, we prefer to get a better picture of the situation with your device which may include one or more repairs. We therefore encourage you to contact us directly for a quote - we usually respond within 30 minutes during opening hours.

My phone is not turning on, I don’t know what’s wrong with it! Can you help?

We can diagnose it for free before providing a quote for repair. If we’re unable to repair it or you change your mind, you won’t pay anything. No fix, no fee.

How long will my repair take?

The majority of repairs are completed within an hour, this depends on how busy we are at the time. Sometimes we need to order replacement parts and this can take 1-5 days. If you leave a mobile number, we will notify you via SMS when your device is ready for you to collect.

Will you buy my phone?

We do buy phones and will aim to beat offers by any other second-hand retailer. Visit our Sell Your Device page for details and complete the form to get an estimate.

Do you offer warranty on your phones and tablets?

All devices are sold with a warranty period of 6 months.

Are you open to swaps?

It depends - contact us directly and we’ll get back to you.

Why are your devices priced lower than other second hand retail places?

Because we can 😄 We’re not a large corporation, we don't have huge costs and we have a small team so we can afford to price lower to sell.

How much will it cost to unlock my phone?

Our prices start from £10 and vary depending on the model of your phone and the network to which it's currently locked to. Apple iPhone unlocked start from £25. Contact us to get an accurate price.

How long will it take to unlock my phone?

The majority are completed the same day. The time it takes will depend on your device and the network to which it is locked to. Contact us to get an accurate time frame and price.

Can you unlock my tablet?

We can unlock some tablets. Contact us with your tablet's model number and we'll confirm this for you together with the price.